Terms and Conditions

  1. We try our very best to dispatch your orders in 2 working days, but occasionally we may need an extra day to assemble your order and get it out in the post. Should there be any delay, we will endeavour to let you know as soon as possible.
  2. In order to protect our natural environment, we limit our packaging at all times. As a company specialising in natural dog treats, we shy away from plastic packaging in most instances. We also encourage our customers to reuse packaging the treats arrive in for dog enrichment and all packaging will have only contained dog safe products so are safe for dogs that like to tear away at boxes.
  3. Multiple portions will be packaged together to reduce the amount of packaging used as part of our commitment to the environment
  4. If you require treats to be packaged separately, or in separate boxes, please get in touch with the Friends & Canines team as they will be happy to accommodate your needs. However, please be aware that there maybe a small additional charge for additional packaging
  5. All sizes and weights where given are approx., and we endeavour to ensure that weights are correct as much as is possible
  6. The products supplied by Friends and Canines are natural treats so sizes and shapes of products will vary
  7. We can not guarantee that the treats have not been in contact with our other animal based products, so if your dog has a serious allergy please contact us before ordering
  8. Returns can only be accepted if the items are incorrect or faulty as they are classed as food items
  9. Tracking numbers are provided for all orders. Please check your spam folder for the tracking email, and if not received within a few hours, contact us at woof@friendandcanines.co.uk and we’ll be happy to help
  10. If an order arrives damaged, please send pictures and your order and contact details within 2 days of delivery to woof@friendandcanines.co.uk in order for us to raise a claim and replace your items
  11. Use by date on the treats is a minimum of 3 months, as long as the treats are stored in a dry, cool area, out of direct sunlight

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